Webjet ETC Travel Insurance

Contact Us

Our Global Response Centre (GRC) is based at Toowong in Brisbane. We have over 220 staff in the GRC including: doctors, registered nurses, social workers, mechanics, logistical experts, communication specialists and support personnel. Many of our staff are multi-lingual so we can speak the local language for you in many destinations. In addition to the staff in the GRC, we have a team on the ground located all around the world, including 400,000 service providers, 240 correspondents and 37 operation centres.

For Sales & General Enquiries, please phone 1800 426 439 between 0800 and 1900 AEST Monday to Friday and 0800 and 1600 AEST Saturday.

For Claims Enquiries, please phone 1300 136 261 between 0830 and 1730 AEST Monday to Friday or email travelclaims@mondial-assistance.com.au.

If you would like to write to us, please send an email to etcsales@mondial-assistance.com.au, fax +61 7 3305 7028 or alternatively post your letter to:

Webjet ETC Travel Insurance
PO Box 162
Toowong Qld 4066
Australia

If you need our assistance, please contact our 24 hour Global Response Centre on the following numbers:


Australia 1800 010 075   Italy 800 787 451
Canada 1800 214 5514   Japan 0066 3386 1052
China (North) 10 800 611 0094   Netherlands 0800 023 2683
China (South) 10 800 361 0112   New Zealand 0800 778 103
France 0800 905 823   Singapore 800 6162 187
Germany 0800 182 7635   Switzerland 0800 561 361
Greece 00800 611 4107   Thailand 001 8006 121 082
Hong Kong 800 900 389   United Kingdom 08000 289 270
Indonesia 001 803 0612 195   United States 1866 844 4085
For all other countries dial reverse charge ("collect") via the local operator on:
61 7 3305 7499
If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000,
you MUST contact Mondial Assistance as soon as possible.
 
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Travel Insurance
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 Arranged and managed by
Mondial Assistance

Options Include...

  • UNLIMITED* OVERSEAS EMERGENCY MEDICAL COVER
  • UNLIMITED* CANCELLATION COVER
  • KIDS AND SPOUSE COVER
  • ADDITIONAL EXPENSES
  • LUGGAGE AND PERSONAL EFFECTS COVER
  • RENTAL CAR EXCESS
  • NO POLICY EXCESS
Webjet Marketing Pty Ltd ABN 84 063 430 848 AR 301380 is an authorised representative of ETI Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Mondial Assistance. Travel Insurance is managed by Mondial Assistance and is issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence 234708. You should consider the Product Disclosure Statement before making any decisions about this product, available from this website.