GLOBALTRAVELINSURANCE
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Frequently Asked Questions
TRAVEL INSURANCE PLANS

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This insurance is managed by ETI Australia Pty LTD, a company of the Mondial Assistance Group. Our Global Response Centre is based at Toowong in Brisbane, working around the clock to help you when you need assistance.

We have over 190 staff in our Customer Centre including: doctors, registered nurses, social workers, mechanics, logistical experts, communication specialists and support personnel. Many of our staff are also multi-lingual so we can speak the local language for you in many destinations. In addition to the staff in our Customer Centre, we have a team on the ground located all around the world, including 400,000 service providers, 240 correspondents and 37 operation centres.

Whenever you need help you can contact our customer service centre and we will organise help for your situation. If you need to contact us, we are available 24 hours a day, every day of the year.

For Sales enquiries, please phone Global Travel Insurance on 1300 730 476.

Claims & Assistance is managed by Mondial Assistance, the worlds largest Assistance company. In the event that you require help or claims information while travelling, please note the following emergency assistance numbers below.

 

Australia 1800 010 075   Italy 800 787 451
Canada 1800 214 5514   Japan 0066 3386 1052
China (North) 10 800 611 0094   Netherlands 0800 023 2683
China (South) 10 800 361 0112   New Zealand 0800 778 103
France 0800 905 823   Singapore 800 6162 187
Germany 0800 182 7635   Switzerland 0800 561 361
Greece 00800 611 4107   Thailand 001 8006 121 082
Hong Kong 800 900 389   United Kingdom 08000 289 270
Indonesia 001 803 0612 195   United States 1866 844 4085
For all other countries dial reverse charge ("collect") via the local operator on:
61 7 3305 7499
If you are hospitalised or you are receiving outpatient treatment exceeding AUD$2000,
you MUST contact Mondial Assistance as soon as possible.