This insurance is managed by ETI Australia Pty LTD, a
company of the Mondial Assistance Group. Our Global Response Centre is
based at Toowong in Brisbane, working around the clock to help you when you
We have over 190 staff in our Customer Centre including:
doctors, registered nurses, social workers, mechanics, logistical experts,
communication specialists and support personnel. Many of our staff are also
multi-lingual so we can speak the local language for you in many destinations.
In addition to the staff in our Customer Centre, we have a team on the ground
located all around the world, including 400,000 service providers, 240
correspondents and 37 operation centres.
Whenever you need help you can contact our customer service
centre and we will organise help for your situation. If you need to contact us,
we are available 24 hours a day, every day of the year.
For Sales enquiries, please phone Global
Travel Insurance on 1300 730 476.
Claims & Assistance is managed by Mondial Assistance,
the worlds largest Assistance company. In the event that you require help or
claims information while travelling, please note the following emergency
assistance numbers below.