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Frequently Asked Questions

How to Make a Claim

A travel insurance policy protects you against a range of possible misfortunes as outlined in your Product Disclosure Statement. If you suffer a claim event during your period of cover, you may lodge your claim in two different ways.

Medical, additional expenses, cancellation, luggage, personal effects and rental vehicle claims may be lodged by completing our online claim form. You may start the Online Claims process by completing the "Online Claim Lodgement" form which starts below.

If you have any other claim, you will be required to download and complete our manual claim form (80kb PDF).

Note: You must have Adobe Acrobat Reader installed on your machine in order to print out our manual claim form.

You must give us any information we ask for to support your claim, such as police reports, valuations, medical reports, original receipts or proof of ownership.

Claims are payable in Australian dollars to you
We will settle claims in Australian dollars. The rate of currency exchange that will apply is the rate at the time you incurred the expense.

If you can claim from anyone else, we will only make up the difference. You must claim from them first.

If you have any queries please read our FAQs. You may also contact our Claims Department on:
Phone: 1300 730 476
Fax: +61 7 3305 7016

Begin Online Claims Lodgement

* Indicates a Mandatory Field
STEP 1: To begin your Online Claims Lodgement, please enter the following details and click CONTINUE
Your Policy Number:   *  
Date of Birth:   *